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Integrations

Connecting Google Drive

Google Drive is one of the most common knowledge sources for ResolvCmd. Connect your Google account, select specific folders, and your documentation is indexed and searchable within minutes.

Supported file types

  • Google Docs (converted automatically)
  • PDF files
  • Microsoft Word (.docx)
  • Markdown (.md)
  • Plain text (.txt)

Spreadsheets, presentations, and image files are not indexed.

Connect Google Drive

  1. In ResolvCmd, go to Sources > Add Source
  2. Select Google Drive
  3. Click Connect Google Account — you’ll be redirected to Google to authorize access
  4. Grant read-only access to your Drive files
  5. After authorization, you’ll see a folder picker

Select folders

Choose which folders contain your documentation:

  • Select specific folders rather than your entire Drive for faster indexing and better relevance
  • You can add multiple folders from the same Google account
  • Subfolders are included automatically

Folder-based client tagging

If your documentation is organized by client (one folder per client), ResolvCmd can automatically tag documents by client:

  1. In the folder settings, enable Client tagging
  2. Select the parent folder that contains your client folders
  3. Each subfolder name becomes a client tag

When a ticket comes in from a specific client’s organization, ResolvCmd will prioritize documentation tagged to that client, producing more targeted resolutions.

Sync behavior

  • Documents sync automatically every 15 minutes
  • New documents are indexed on the next sync cycle
  • Deleted documents are removed on the next sync
  • You can trigger a manual sync from the Sources page at any time

Troubleshooting

Documents not appearing after sync:

  • Verify the folder is selected in Sources settings
  • Check that the file type is supported
  • Large documents (>50 pages) may take an additional sync cycle

Authorization expired:

  • Google OAuth tokens can expire. Go to Sources > Google Drive and click Re-authorize to refresh the connection.

Wrong folders selected:

  • Go to Sources > Google Drive > Edit to modify your folder selection. Changes take effect on the next sync cycle.