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ResolvCmd connects your documentation to your ticketing system and delivers step-by-step resolutions — from your own SOPs.

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rc> resolve

ticket: User unable to connect to VPN after password reset

RESOLUTION — HIGH CONFIDENCE

  1. Open Active Directory Users and Computers [SOP-VPN-001]
  2. Locate user account and verify password was synced to RADIUS [SOP-VPN-001]
  3. If not synced, force Azure AD Connect delta sync [KB-AZURE-042]
  4. Have user disconnect and reconnect VPN client [SOP-VPN-001]

Works with the tools you already use

Zendesk Google Drive Hudu Confluence IT Glue (coming soon) ConnectWise (coming soon)

How it works

01

Connect your documentation

Google Drive, Hudu, Confluence, or upload directly. Your docs sync automatically every 15 minutes.

02

Connect your ticketing system

Zendesk sidebar app reads ticket context automatically. Resolution appears right inside the ticket.

03

Resolutions appear instantly

Structured steps with source citations. Your team confirms, edits, or refines. First resolution in under 10 minutes.

Resolve faster

Structured resolutions from your own knowledge, delivered right where your team works. No searching, no guessing.

Consistent quality

Same resolution regardless of who's on the ticket. Every shift, every team member, every time.

Activate your knowledge

Your documentation finally gets used at the right moment. Not sitting in a wiki nobody searches.

Your docs are great. Nobody reads them.

You've invested in IT Glue, Hudu, or Confluence. You've written the SOPs. But when a ticket comes in, your team Slacks a senior tech instead of searching the documentation.

ResolvCmd turns static documentation into instant, actionable resolutions delivered right where tickets happen.

Every resolution shows its sources

Source-linked

Every step traces back to specific documentation. Clickable source links. Verifiable and trustworthy.

Never invents procedures

Only uses your approved knowledge. Says "I don't know" when your docs don't cover it.

Tenant-isolated

Your data stays yours. Row-level security. No cross-tenant contamination. Full audit trail.

Your documentation gets better over time

Knowledge Studio detects where your docs are falling short and helps you fix them. See which topics produce weak resolutions, then improve or create documentation directly from your resolution data.

Gap detection then Improve docs then Better resolutions then Fewer gaps

See how your own tickets would be resolved

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